Nov 16, 2025

The Star Princess, the newest and biggest Alaska-bound ship will call in Seattle starting next May

 

An acrobatic performance on the piazza

When the 2026 Alaska cruise season launches next May, the Star Princess, the largest and newest ship to call in the 49th state, will homeport in Seattle, but don't expect to find water slides or a go-cart track on the top deck.

Think instead of viewing glaciers from inside a geodesic, glass-enclosed dome, or petting baby sled dogs as they roam around a central piazza encased in a glass sphere with panoramic views.

Oh, and did I mention the pickleball courts and Tiramisu cocktails?

Princess Cruises, one if 15 cruise lines to call out of Seattle next year, is doubling-down on Alaska by focusing on its core niche - a 50-plus crowd of active global travelers.

"Alaska really anchors our brand," said Princess Cruises president Gus Antorcha. Princess, owned by Carnival Corporation, which also operates Carnival and Holland America cruises from Seattle, dispatches half of its fleet to Alaska during the summer, Antorcha said. "We always want to make sure we take our newest ships there."

The 21-deck Star, with a passenger guest capacity of 4,300, will sail through the Inside Passage (7 days roundtrip from Seattle) from May 3 to September 6, with ports of call in Juneau, Skagway, and Ketchikan, and scenic cruising through Glacier Bay or Endicott Arm & Dawes Glacier. 

Travel agents and writers had a chance to explore the new ship recently where it is home-ported for the winter in Port Everglades, Florida

A candlelight concert in the Dome

The takeway: This is a ship cleverly designed to experience the best of being outdoors when the weather is warm, while providing cozy, light-filled indoor spaces for cooler temperatures in Alaska.

"You need to be flexible," Antorcha said. "You could have very sunny days in Alaska or a bit of drizzle. What is great about this ship is that you can be inside and still experience what it's like to be outdoors." 

An outdoor deck with lounge chairs and hot tub


While warm-weather travelers can take advantage of  living-room like seating on outdoor decks, cooler weather will draw passengers inside the covered Dome, a multi-level, glass-enclosed venue that functions as an indoor pool area during the day, then transforms into an entertainment venue at night for shows and candlelight concerts.

Also indoors, surrounded by a sphere of glass, is a multi-deck atrium called the Piazza, a central hub for socializing, entertainment, and dining.

The ships programming shifts for Alaska cruises with a focus on cultural and educational activities, but its configuration stays the same. Outdoor lounge areas are not heated which means grabbing a blanket and hot toddy on chilly days and nights.

Other standout features

*Twelve low-key bars scattered throughout the ship, some specializing in their own signature cocktails such as a popular Tiramisu cocktail and the 24K Gold Margarita, made with Pantalones Organic Tequila, a brand co-founded by Matthew and Camila McConaughey, who christened the Star Princess.

The Bellini Bar's Tiramisu cocktail

*Ten specialty and casual dining restaurants (in addition to main dining rooms) including my favorite, the Makoto Ocean Japanese restaurant serving fresh sushi in an airy space with ocean views. The meat-centered Butcher's Block, created in partnership with Italian butcher Dario Cecchini, was filled the entire three days we were on the cruise, an indication that passengers interested in specialty dining should book ahead

Freshly prepared tuna at Makoto Ocean


Dario Cecchini carving meat aboard the Star Princess

 *The walk-up international cafe, open 24/7, with glass cases stocked with pastries, yogurt parfaits and smoked salmon sandwiches in the morning and light bites and desserts in the afternoon and evenings. 

A light bite from the International Cafe

 * Spellbound by Magic Castle, an immersive, speakeasy-style lounge with magic shows, Victorian-themed rooms and drinks. This one is worth the $45 admission price which includes cocktails and a show based on vaudeville and the Great Cardini, a card magician (Richard Pitchford) who presided over the Magician's Guild in 1945.

Inside the Spellbound speakeasy




* The Sanctuary Collection, a ship within a ship, with 80 suites,123 mini suites and 12 deluxe balconies; a top- deck retreat area with private cabanas; and a private dining room and lounge.

*The Princess Medallion, a small, round button that keeps track of where you are and allows you to unlock staterooms, order food and drinks, and shop onboard from anywhere.

Antorcha describes Princess as family-friendly rather than family-focused. Younger travelers will enjoy an underground teen lounge, a junior ranger programs and baby sled dogs brought on board during Alaska sailings.

Pricing and rooms

Guests can choose among 2,157 staterooms, including more than 1,000 balcony rooms and 51 accessible rooms. 

The best deals on all cruises come during  "wave season," a promotional period starting in January. The Princess Star website recently showed a starting price of $974 per person for an interior room on May sailings. Balcony rooms jump to $1,574. 

Worth considering are one of two add-on packages. The Plus package ($70 per day) covers one Wi-Fi device,  daily gratuities, unlimited casual dining, and a generous beverage package for alcoholic drinks, speciality coffees and mocktails costing up to $15 each (The 14K Gold Margarita is covered). 

The Premier package ($105) covers more expensive beverages (such as the Tiramisu cocktail), dining at specialty restaurants and multiple devices for Wi-Fi. 

Cruising out of Seattle 

The Port of Seattle's 2026 cruise season is scheduled from mid-May to early October, with an estimated 330 ship calls for cruises to Alaska, Mexico, Hawaii, and Asia. The season will feature 27 ships from 15 different lines, including new lines Virgin Voyages and MSC Cruises. About 2.1 million passengers are expected to sail. 



Nov 1, 2025

Meeting the Japanese: Locals open their doors to curious travelers

 

Dinner with the Ogawa family in Tokyo

It's 5 p.m. but not quite rush hour in Tokyo as we board a train for the 40-minute ride for an  evening with Naoko Ogawa and her family.

"Turn right at the ticket gates," she instructed me on WhatsAp. "There is a lift. Take it down to the ground floor and wait in front of the FamilyMart."

Naoko picks us up in her Suzuki for the 15-minute ride to her home in a rural area surrounded by farms and rice paddies.

Her mother, Namiko, greets us in the driveway. She speaks no English but we immediately connect when she laughs and smiles at my attempts to say "Hello. Nice to meet you,"  in Japanese. We step inside, take our shoes off and immediately get started on the evening's task: Learning to make Nori Maki (sushi rolls) for a feast that would unfold over the next few hours. 

Rolling Nori Maki with toasted seaweed and a bamboo mat


Naoko and her mother, Namiko, show off platter of sushi, Nori Maki and tempura

Japan is a country where it helps to know people who can explain all the things you see or want to try. But making connections can be challenging. The language barrier is significant and Japanese cultural norms call for people keeping to themselves. 

Our goal during a recent trip, the first after 35 years, was to meet local people. Thanks to community volunteers anxious to practice their English and non-profit organizations, such as Nagomi Visit, which set up our dinner with the Ogawas, we succeeded everywhere we went.  

We bookended a two-week stay with a few nights in Tokyo at the beginning and end of our trip, starting out with a walking tour and informal dinner out with two volunteer neighborhood guides, and ending with our dinner with the Ogawas.

Googling ways to connect with locals, I came across the website for the Koto City Volunteer English-Speaking Guide Association.

I knew nothing about Koto City, a suburb east of downtown Tokyo on the Sumida-gawa River, but the group's invitation to "Meet Local Guides, Share Most Heartwarming Tours" was intriguing.

The first step was to pick one of three tours offered, and list our preferred dates. The organization then paired us up with a volunteer who contacted me on e-mail and WhatsAp to make arrangements.

Our guide was Aki Fujimori who told me he had visited Seattle with his wife, and most recently had traveled to Colorado. He had fond memories of Seattle including landmarks such as the Pike Place Market and Space Needle, and loved the beef he found in Colorado. 

Aki lived near our Airbnb in the Skytree area of Tokyo, so instead of making our own way to the meeting spot in Koto City, he suggested we meet him at a nearby subway stop and we ride together on the subway and bus to Koto City. Waiting for us there was Keiko Miyoshi, a retired government employee who volunteers with Aki.

Keiko shows us a map of her neighborhood

Our destination was Sunamachi Ginza, a century-old shopping street not to be confused with the glitzy Tokyo Ginza district known for expensive, designer stores.

"It might not appear in your guidebook," the Koto City website warned. The area was a wetland until 400 years ago when landfill began and many Buddist temples, Shinto shrines and Samauri residences moved from downtown.

Sunamachi Ginza, lined with 180 shops selling everything from miso to fresh fish, household items and take-out food, preserves the atmosphere of an old shotengai, a traditional Japanese shopping street, where family-run shops meet the demands of people living nearby. 

Mixing miso

With Keiko and Aki, we stopped at shops selling tea and fresh fish and wandered into a supermarket and pachinko parlor, a Japanese arcade game similar to pinball. At a shop selling dozens of types of miso, the owner invited us to pick three, and mix them with tiny cups of broth to see which we liked best. There was a black smokey miso, a sweeter variety and and one that tasted like the familiar miso in soup served in Japanese restaurants in the U.S.

After our walk, Aki took us to the Fukagawa Edo Museum where is a volunteer docent. He then suggested that the four of us meet for dinner later night at a traditional isakaya, a Japanese bar that serves drinks and sharable snacks. 

We arranged to meet up at a subway stop at 5 p.m. Keiko, Tom and I followed Aki down the street until we came to a small doorway, and walked down several steps into a cozy room filled with booths and long tables. 

Dinner together at a local izakaya in Tokyo

Sliding into a booth below a TV screen, we nibbled on small plates of jellyfish, sour plums, a Japanese omlete and chicken and pork skewers. Beer and saki kept the conversation flowing as we had fun comparing Japanese and American traditions, and teaching each other new English and Japanese words.

It was just our second day in Tokyo, and here we were sharing a meal with two new local friends in an isakaya we could have never found on our own. Could we get much luckier than this?


Kanazawa

Our next stop was Kanazawa, three hours away from Tokyo by bullet train, where we had arranged through the Kanazawa Goodwill Guide Network to spend our first morning with Keiko Ureno, 62, a part-time special education teacher who taught herself English by listening to the radio.

Kanazawa owes its roots in traditional culture and the arts to the Maeda clan which took over the Kanazawa Castle in 1583 During the Edo Period (1603 to 1868) when the military Shogun and Samurai soldiers ruled Japan, the family avoided being seen as a political threat by using its wealth to support cultural and artistic endeavers.

The 440-year-old Kanazawa castle

Keiko met us at our hotel around the corner from the Omicho public market at 10 a.m. We boarded a bus to Higashi Chaya, one of three 200-year-old geisha districts in Kanazawa where female entertainers hosted wealthy men. 

A geisha house is characterized by wooden lattice screens on the first floor and guest rooms on the second. A few geishas still live in Higashi Chaya, but most of the former dwellings now house shops, cafes and restaurants.

Restored Geisha houses in Hagashi Chaya

Master artisans from around the country came to Kanazawa to work as the city gained a reputation of producing traditional crafts. The most famous is gold leaf, which is added to many handicrafts such as wood, ceramics. Kanazawa artisans make virtually all the gold leaf produced in Japan. A popular dessert is ice cream coated with a sheet of gold leaf. 

Gold leaf ice cream

"It has no taste. It has no smell. It has no nutrition," Keiko told us. At around $6 a cone, it's a splurge, but something almost every visitor tries. 

More traditional is Matcha tea and the seasonal sweets served with it. While green tea is leaf tea, Matcha is the powder of green tea produced from specially-grown buds shielded from the sun before it is picked.

With Keiko, we stopped at a shop that invites visitors to relax at low tables and mix their own Matcha by dissolving the powder in a bowl of hot water and whipping it into a froth with a wire tea whisk.

Former Geisha house now a tea shop


Using a wire whisk to mix matcha and hot water


Enjoying our tea and sweets with Keiko


Together we shared tea and some sweets - a Matcha-flavored cake and some jelly-like cubes -  and exchanged gifts. 

Keiko shows off her calligraphy

Keiko does calligraphy, a Japanese style of decorative handwriting done with a brush and pen. Her gift to us were small strips of paper with our names written in Japanese and a card about "Once in a lifetime encounters," perhaps like the one we were having with her.

 "It's invaluable," the card said. "Cherish it."

 Nagano

We originally planned a stop in Nagano, an hour's train ride from Kanazawa, as a way station, a place to check into a nice hotel and position ourselves to catch a 6 a.m. train to begin a hike in the Kiso Valley along a path the Samauri soldiers once walked between Kyoto and Tokyo.

Nagano was the site of the 1998 Winter Olympics. It is surrounded by the Japanese Alps. Apart from scenery and the Buddhist Zenko-ji Temple, one of Japan's most important pilgrimage sites, sightseeing is limited. But Nagano ended up being one of our favorite stops.

Part of the charm was the $115 a night room we scored on Booking.com at the five-star Chateraise Hotel.  The Chateraise is owned by a Japanese confectionary company which carries out a sweet theme at the hotel with lobby decorations in the shape of giant slices of strawberry shortcake; a free afternoon dessert bar; and 34 kinds of ice cream bars available free in the lobby 24-7. 

Sweet sculptures at the Chateraise Hotel

With Miyuki Todoroki, a retired kindergarten teacher and volunteer Nagano Goodwill guide, we learned about the city as we walked with her to the temple along a road dotted with shrines and small shops. We learned that Nagono is known for its soba noodles made from buckwheat which grows well in the mountain climate. She recommend one of the restaurants in a food court above the train station for a soba noodle dinner. We took her advice, and for about $12 each, we had one of the best meals of the trip.

Miyuki, a volunteer guide who said she had been to the U.S. only once, 20 years ago to run in a marathon

Rolling dough made from buckwheat flour to create soba noodles

Soba noddles paired with tempura


  A Buddha statue inside the  Zenko-ji Temple

Our walk with Miyuki was on a Sunday, and the streets and temple were crowded with tourists. We decided to go back the next day on our own to take our time exploring its mysteries. Among them was a descent underground into the Okaidan Meguri, a completely dark passage under the main altar. Here where visitors inch along in the dark with their right hand pressed against a wall until it touches the "key to paradise," a metal handle believed to lead to spiritual salvation.


Miyuki told us about a holiday called Sinchi-Go-San, which honors children ages 3,5 and 7. Kids and their parents dress in traditional garb and go to the temples for special blessings. We saw several families the next day when we returned, including this mother and her daughter.  Thanks to our time with Miyuki, we were able to converse with them about the holiday and ask to take their picture.


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Back to Tokyo

Back in Tokyo, we were looking forward to spending our last night with the Ogawa family which has been hosting foreign visitors for 12 years. 

Arranging the visit was as easy as applying on the organizaton's website a few weeks in advance of our trip, then waiting to see who might respond.

Naoko answered quickly. We accepted and used a credit card to pay $35 per person to defray the cost of food and keeping the non-profit organization running. Then we exchanged pictures and a little about each other.

Tom learning to make sushi with Naoko

Naoko and her husband, Ryuji, both in their 50s, are part-owners in a vineyard near their home. He works for a steel company. She works part-time preparing lunches for kindergarten students. Their two sons, Mashio and Natsuo are in college. Her mother, Namiko, lives with them, tends to a vegetable garden and helps with the dinners.

Namiko slices the Nori Maki

Naoko had asked me if we would like to help cook. I said yes, and when we arrived, she had set up all the makings for preparing Nori Maki, We followed her lead by placing a sheet of toasted seaweed on a bamboo mat, then covering it with rice before adding slices of egg, cheese, cucumbers and crab sashimi. Namiko then cut the rolls into bite-size rounds with a sharp knife dipped in vinegar.

We also made sushi, learning how to make the rice stick to slices of fresh tuna, salmon, snapper and skate by squeezing it in our hands. Naoko and her mother made tempura with fresh okra, broccoli, shiitake mushrooms, pumpkin, lotus, carrots and bell peppers. 

Hand-rolled Nori Maki and fresh sushi

We sat in the dining room simply furnished with tatami mats, a Japanese screen, a small alter and a round table while we passed around the platters, and talked about life in Seattle, the Japanese star players from the Seattle Mariners baseball team, and what we had seen so far in Japan. Namiko kept up her end of the conversation by speaking to us directly in Japanese  while Naoko interpreted.

Over green tea and muscat grapes, we exchanged gifts. A ceramic spoon rest showing the Seattle skyline from us; a wall hanging for us commemorating the year of the horse in 2026. 

As we gallop into the new year, we will look back on our evening with Naoko and her family as a treasured memory.


Oct 26, 2025

Following in the footsteps of Shoguns and Samurais in Japan's Kiso Valley

 

 Echigoya Ryokan owner Yutaka serves dinner in our room in Narai

We couldn't decide what hurt most -our feet from hiking five miles on the Nakasendo trail once used by Samurai solders to trek between Edo, now Tokyo, and Kyoto - or our backs from sleeping on futons at a 200-year-old Japanese inn in the mountain town of Narai near Nagano.

Following in the footsteps of warriors has it challenges, but also plenty of 21st-century rewards: Think a long soak in a hot bath followed by a 17-dish dinner served in your room while you lounge around in your robe.

The original Nakasendo trail was 330 miles long with 69 post towns operating as resting stops for weary travelers. Today, most hikers walk a five-mile path along the Kiso Road between the towns of Magome and Tsumago, two of 11 local villages, then stay at a guest house at either end.


Narai's main street stretches one kilometer, making it the longest post town in Japan

Unable to find a vacancy in either town. we ventured further by bus and train to Narai, one of the best-preserved but least-visited of the towns with a streetscape filled with shrines and historical buildings now housing cafes, saki breweries, museums, shops and inns.

Yutaka Nagai, our host at the family-run Echigoya, the oldest ryokan (traditional inn) in Narai, showed us to two adjoining rooms furnished with tatami mats, and informed us that we would be his only guests.

The Echigoya Inn

Fetching yukatas (belted robes), he invited us to shower, then relax Japanese-style by soaking in deep tub filled with hot water. A couple of hours later, he served us a dinner of 17 different dishes including three types of fish, two soups, tempura vegetables, several kinds of mushrooms, Chinese cabbage, yams, a savory egg custard saki and beer. 

Creature comforts like this didn't exist in the Edo era (1603-1866) when the Samurai soldiers traveled between Kyoto (the imperial capital) and Edo or Tokyo (the political and economic center) favored by the Shogun military leaders, but the path and towns along the way evoke a feeling of Old Japan.

After a train ride from Nagano, site of the 1998 winter Olympics, we boarded a standing-room only bus to Magome. There we took advantage of a luggage transfer service to take our bags to the tourism office in Tsumago, and began the walk began along an uphill path paved with flat stones. 

Starting the walk along a path of flat stones


The view from Magome

At an elevation of 1,900 feet, Magome opens up views of a forested valley and the Japanese central Alps as the trail begins along a path of flat stones, then wends through the forest on a more rugged path along creeks and waterfalls, reaching a summit of 2,600 feet before descending across boardwalks and bridges to Tsumago. 




The tourist office recommends taking along a “bear bell” to alert the bears to your presence. We saw none, but there are bells tied to posts along the way to ring just in case.

Crossing a road with cars at different intervals, the trail takes walkers through small villages where a man named Owaki invites people to tour his garden, and a shopkeeper at Tateba Tea House pours cups green tea. Funded by the local community and visitor donations, the shop provides a welcome resting place as it would have centuries ago. 


Tatebla Tea House

The Kiso Valley is known for its traditional crafts, which developed partly due to restrictions on logging during the Edo period. The ban on mass logging led to the development of magemono (bentwood crafts), orokugushi (wooden combs), and lacquerware, all found in the shops in Magome, Tsumago and Narai.

Most everything at the Echigoya Inn was made of wooden materials, including the building itself, the cypress wooden bath tub and lacquerware dinner trays. Since Covid, Yutaka only books one party (no more than six people) nightly. The price for two with dinner and breakfast is $200.

Bedroom/dining room and sitting room

Our rooms were spacious - one area for sitting, pictured in the backround, and another for sleeping, in the foreground. The sleeping area was turned into a dining area for dinner and breakfast. The futons and pillows were actually more comfortable than we remember from our last visit to Japan 35 years ago.




Tradition calls for bundling up in a heavy robe for an after-dinner stroll outside, but the mountain air was tool cold the night we stayed, so we tucked ourselves into our futons, and looked forward to breakfast in the morning. Yutaka came at 8:30 a.m. with a hot green tea and 10 different dishes including a Japanese omelette, toasted sea kelp, black beans, sweet potatoes, miso soup cucumbers and spinach

The Cafe Tanakaya

Shops and cafes close early and open late. We were hoping to find coffee before our train back to Tokyo, but even at 9 a.m. nothing was open. When we asked at the tourist office next our inn, the manager offered to call the owner of the cafe across the street. "Good news," he said. "She open for you."  

Happy camper



Sep 30, 2025

Passengers should benefit from Sea-Tac's new international competition

 


Cathay Pacific's announcement that it will restore non-stop flights between Seattle and Hong Kong next year is icing on the cake for Seattle-Tacoma International Airport where airlines added six new international services this year, and have plans for at least another six in 2026.

Cathay Pacific ended its Seattle-Hong Kong service during the Covid pandemic. When it resumes on March 30, 2026, it will fly five times per week on the 250-seat Airbus A350-900, offering another new gateway to mainland China, Southeast Asia and India.

This comes on top of new non-stops to Seoul and Tokyo added by Alaska Airlines this year as well as a new Edelweiss Air flight to Zurich and an SAS flight to Copenhagen.  Delta will add new non-stops to Barcelona and Rome next year while Alaska will also add a non-stop to Rome as well as Reykjavik and London

Seattle now has service to 36 international destinations on 30 different airlines, a major advantage given the 750,000 visitors expected for next year's FIFA Men's World Cup. Seattle will host six matches June 11-July 18th, also the height of the Alaska cruise season

Anyone who has traveled through the airport recently has experienced the long back-ups at arrivals and departures, long lines for rental car buses and long waits for loved-ones in a cramped international arrivals area.

One might wonder, "Is Sea-Tac up to the job of accommodating all the extra flights and passengers?''

And how about the airlines? Delta and Alaska are the airport's primary carriers. Delta has loads of experience with international flights, but Alaska is just getting started with international expansion plans that have been taking shape since it acquired new long-haul aircraft in its merger with Hawaiian Airlines.

Let's look at the airport first, then talk about how passengers might be affected by the growing competition.

Sea-Tac is undergoing major renovations to improve its baggage claim area and screening equipment; roadways leading into the airport; and amenities in its C concourse. The goal is to complete most of the work by the time FIFA fans arrive. 

With limited ability to expand outward, Sea-Tac is building up, adding three new stories atop the existing C concourse

A rendering of new Concourse C

The  main floor will include a shopping area called Marketplace at C.  Dining and retail will frame a tiered, open amphitheater with a stage for live music. The upper level will house new restaurants, and provide views of the airfield and Olympic Mountains via a lookout deck.

The road improvements, with dedicated lanes for rental car buses, should alleviate the long waits for buses that now get stuck in general airport traffic.

Working with the Transportation Security Administration, the Port of Seattle is optimizing the outbound baggage handling system (BHS). A new system will replace the current aging conveyor system, and position the airport for future growth.

With the number of additional international passengers due to arrive this year and next, Sea-Tac would do well to tweak recent changes at the international arrivals waiting area, called the Gina Marie Lindsey Arrivals Hall on the baggage claim level.

Baggage claim level TSA checkpoint

A recently-opened new security checkpoint on that level (the others are upstairs on the ticketing level) is convenient for passengers being dropped off with only carry-ons, but has added to the general congestion in an already packed waiting area furnished with uncomfortable cube furniture resembling concrete blocks and lacking phone chargers. 

International arrivals waiting area

The wait times are long for arriving international travelers due to an experimental system (to be revisited during a one-month trial starting this month) that requires them to pick up their checked bags before going through Customs and Immigration. Those waiting to meet their loved-ones deserve a more comfortable seating area. 

When it comes to flights, passengers can look forward to more competition which should translate into more competitve fares. Delta and Alaska will be going head-to-head on the new Rome flight as well as flights to Tokyo, London and Seoul.

Both airlines are adding to and improving their lounges at Sea-Tac. Delta customers, unhappy with its requirements for elite status, could decide to switch their elite status to Alaska, given a wider selection of international options that can be booked directly with the airline. 

Delta requires a minimum yearly spend of $5,000 to maintain Silver Elite status while Alaska's requirements for MVP Gold center on the number of miles or segments flown, bars easier to reach with the addition of longer, international routes.

Flight amenities and comfort will depend on the specific route. Delta has the superior in-flight seat-back entertainment system while Alaska passengers must stream movies and TV shows on their own devices. Delta seems to have lowered the quality of its food service on international flights in recent years, so it will be interesting to see if Alaska can do better.

To play in the big leagues, Alaska will have to up its game when it comes to the level of customer service and staffing that international flights require. 


Sea-Tac customers often complain of long waits to reach someone on the phone or long lines at its airport service desks when problems occur. 

Alaska's integration with Hawaiian is progressing in stages, causing confusion and frustration among passengers who go to agents at each airline expecting help, only to be referred to the other.

Beat of Hawaii Travel News lays out the problems in a lengthy post.

"Until the airlines are fully integrated, passengers may need to double-check everything from mileage earning, upgrade eligibility, and seat selection rules. This requires extra work at booking and again before departure, especially for those booking through Hawaiian’s platform but ending up on Alaska metal," it advises.