According to a USA Today report, Alaska apologized for an incident in which a passenger with late-stage Parkinson's disease missed his flight because the crew, smelling alcohol and thinking he might be intoxicated, didn't offer more assistance.
Tons of comments on Alaska's Facebook page.
Here's the full press release:
SEATTLE ˜ Horizon Air President Glenn Johnson apologized to a customer on Facebook today after the man's trip to visit his daughter was interrupted and a fellow traveler recounted the experience on the social media site. After the man missed his flight on Friday, he flew to see his daughter on Saturday.
"First and foremost, we've determined that we could and should have handled this better and I apologize to our passenger on behalf of all of us at Horizon Air and Alaska Airlines," Johnson wrote in his Facebook post. "This experience has reminded us of the importance of assisting passengers with disabilities and making sure every one of them receives the special care they may need. The information we've gathered during our review will certainly improve our efforts going forward."