Ignore the Airbnb pushback; Choose wisely and everyone wins

 

An Airbnb in Taxco, Mexico. The owner lived next door

Should you feel guilty about staying in an Airbnb, given the pushback around the idea that they displace locals, create a shortage of housing and ruin neighborhoods once reserved for long-term residents?

Hotel industry lobbyists are winning support from city governments to restrict or eliminate Airbnbs in many places. Even consumer advocates, such as syndicated columnist Christopher Elliott, urge travelers go back to being tourists rather than "pretending" to live in a neighborhood at the expense of permanent residents."

I argued against those arguments in a recent blog post, countering the assumption that Airbnb lost its way when it began opening up its listings to investors with hired managers. Some are, but many are owned by individuals supplementing their incomes by renting out a room, suite or mother-in-law apartment never intended as a full-time residence. 

 "How do you tell the difference?" a reader asked.

A classic Airbnb on Salt Spring Island in British Columbia

Making the right choice when choosing an Airbnb requires research, not only when it comes to ownership, but also the neighborhood, bottom-line price and refund policies. Do your homework, and you won't need to feel guilty about deciding on a spacious Airbnb as opposed to a tiny room in a high-priced hotel. The bonus is not only a larger, more private accommodation, but the chance for a unique cultural experience, especially if you are booking in another country,

Here's what to consider:

After searching for a listing that meets your criteria, scroll down to below the map showing the location to "Meet your host." My husband and I rented a suite in White Rock, British Columbia recently. The owner and her family lived in a house attached to the unit which appeared to have been remodeled to include a kitchen, bathroom and bedroom. The entrance was near the back of her house, and although the unit was well-equipped, I doubt that anyone would find it suitable as a full-time rental.

A typical Airbnb listing with photos. This was our White Rock Airbnb

A unit that is not owned by an individual but rather by a company that hires out the management might list their own name or the names of the same two or three different "hosts" on multiple listings. 

The studio apartment we rented a couple of years ago on Rua das Flores, the main pedestrian street in Porto, Portugal was one of several managed by the same people, a good indication that the owners were investors. The host, Sofia, confirmed she was a real estate consultant who, along with her parents, started buying up units on the street a few years ago.

The view from our Airbnb in Porto

We stayed three nights in the Airbnb and two nights in a small hotel owned and managed by a local couple. Both we lovely, but I admit I felt better about supporting the local innkeepers as opposed to the investors who likely did displace some permanent housing. 

Pricing

The initial price that appears on an Airbnb listing will not be the bottom-line price you see when you hit the "reserve" button. The initial listing will include the Airbnb service fee, but not taxes. Example: I have been looking at an Airbnb in Mexico City where the listed price was $$373 for thee nights. That jumped to $439 when I went to book and $67.12 in taxes were included. Some cities or countries have a per-day tourist tax required to be collected on-site. We discovered this in Malta last spring when the Airbnb owner left a note requesting that we leave 7 euros in cash on the kitchen table before leaving. 

Refund/Cancellation policy

Always check refund and cancellation policies which vary according to the listing. Many Airbnbs have liberal policies allowing for cancellation with a full refund up to a few days ahead of arrival. Pass on bookings that are non-refundable or return just a partial payment minus the Airbnb fees.

Check the reviews

Airbnb publishes all reviews, good or bad, from both customers and owners. Check them carefully as well as the dates they were posted. Only people who have actually stayed in the Airbnb can do a review, so there is no danger of fake postings. 

House rules and amenities 

Some hosts think of everything. Cindy, our host in White Rock, left blueberry muffins, grapes and cheese in the fridge along with half- and -half for coffee. Other hosts leave the cupboards bare except for salt and pepper. Almost all provide a code for opening the door rather than a key. Some make an effort at personal contact; others don't unless you need something. 

Coffee makers are one of the quirkiest variables. Some hosts provide easy-to-use drip machines with ground coffee; others, like Cindy, supply K-cups and a Keurig or Keurig--like coffee maker. Coffee purists tend to stock their units with complicated equipment such as elaborate espresso machines and whole bean grinders.

The most unusual non-amenity I have encountered was at an Airbnb on Salt Spring Island in British Columbia. The owner provided no indoor trash can, just an outdoor compost pile. Guests were expected to provide their own receptacle for taking coffee grounds or food to the compost pile, and pack everything else out when they left.